Q: Why should I use the support portal over just emailing the support address?
A: There are many benefits to using the support portal over email
- You can quickly see the status of all of your tickets
- You can see tickets that have been submitted by others in your organization
- You can easily see any ticket that you have been CC'd on
- When creating a ticket, help articles that relate to the content you are writing get displayed for easy access and reference before submitting the ticket.