Why use the Support Portal?

Q: Why should I use the support portal over just emailing the support address?

A: There are many benefits to using the support portal over email

• You can quickly see the status of all of your tickets
• You can see tickets that have been submitted by others in your organization
• You can easily see any ticket that you have been CC'd on
• When creating a ticket, help articles that relate to the content you are writing get displayed for easy access and reference before submitting the ticket.